FAQ

Order Tracking

If you have placed an order with us you will receive an order confirmation confirming details of the order. Your order will either be dispatched by Royal Mail or Courier service and the tracking details will be confirmed accordingly. The order will usually be delivered the next day after dispatch (if the products are in stock); however please allow up to 3 working days in case of any unforeseen delays. Please feel free to email us on office@innon.co.uk quoting your confirmation number in case of any further queries.
Payment Options
Payment via Bank Transfer Bank account details: Barclays Bank PLC Sortcode: 207174 Account No: 33521346 IBAN: GB82 BARC 2071 7433 5213 46 SWIFT: BARCGB22

How long does it take to ship an order?

If you order before 12:00 PM then we ship the same day with next day delivery. If you order after 12:00 then you will receive the order in the two working days.
Payment Options
Payment via Bank Transfer Bank account details: Barclays Bank PLC Sortcode: 207174 Account No: 33521346 IBAN: GB82 BARC 2071 7433 5213 46 SWIFT: BARCGB22

Returns and Exchanges

Health & Safety

Company Policies
By adopting best practice across all aspects of our business, by constantly seeking initiatives which add value, by building partnerships with customers and our supply chain, by investing in the training and development of our employees and by treating health and safety and environmental issues with priority, we aim to achieve the future sustainability of our business in a responsible way. We have developed policies and procedures setting out what can be expected from us. Our company policies and procedures include: Diversity & Equal Opportunity Policy We believe that a talented and diverse workforce is a key competitive advantage and that our success is a key competitive advantage and that our success is a reflection of the quality and skills of our people. Health & Safety Policy We believe all injuries are preventable – ‘Think Safe. Act Safe. Be Safe’. Our Health & Safety Policy promotes the setting of clear expectations, responsibilities and accountabilities, constant promotion and improvement of safe working practices, identification and control of workplace hazards, and the commitment to safety of each and every person involved in our operating environments. Sustainability Policy We encourage staff to embody the principles of Sustainable Development into their day-to-day working activities including travel and use of energy-saving devices.   Sales Terms and Conditions 1. APPLICATION Unless otherwise specifically agreed in writing these Conditions shall be incorporated in every offer, quotation, acceptance and contract for the sale of goods or services by the Company and together with the order to which they relate constitute the entire contract between the Company and the Customer. Any conditions proposed by the Customer, which are inconsistent with these terms, are hereby excluded. 2. PERIOD TENDER All quotations shall be valid for a period of 30 days from the date of quotation and shall be conditional upon acceptance in writing within such a period or such longer period as may be agreed in writing. 3. PERIOD QUOTED a) Prices quoted are those ruling at the date of tender, but may be altered without notification because of variations in the costs of materials, wages, transport, exchange rates etc. b) Prices quoted are exclusive of VAT (unless otherwise stated) and are those in force at the date of quotation. c) Unless otherwise expressly agreed; prices quoted are ex-works and exclude all costs of packaging and delivery from the Company’s premises, but these may be charged as extras. 4. DAMAGE IN TRANSIT AND NON-DELIVERY Where goods or materials are consigned or sent to the purchaser or his agent, no claim will be accepted by the Company and it shall not be liable, in so far as the negligence of itself, its servants or agents can be established for: a) GOODS DAMAGED IN TRANSIT Unless the Company and the carrier are notified in writing within 5 working days of delivery. b) NON DELIVERY of the whole or part of the goods, unless the Company and the carrier are notified in writing within 7 working days of the date of dispatch appearing in or from the Company’s dispatch document. In default of compliance by the purchaser with the requirements of this paragraph, the purchaser shall pay for such goods not delivered or damaged in transit without prejudice to the Company’s rights otherwise arising. The practice of signing for goods ‘not examined’ does not absolve the purchaser from this Condition. 5. TITLE Until payment in full has been made by the purchaser of all sums owing or due to the Company, on any account whatsoever, whether in respect of purchase of the Company’s goods or otherwise; a) Full legal and equitable title of the goods supplied by the Company whether to the purchaser of the goods or a third party shall remain with the Company. b) The Company may at any time give written notice to the purchaser or third party requiring that the goods be placed at the disposal of the Company who shall be entitled to enter upon any premises of the purchaser or third party for the purpose of removing the goods. 6. DELIVERY Delivery of performance dates or periods are only best estimates and the Company is not liable for the consequences of the delay. No guarantees can be given in respect of delivery dates quoted.

HR

Company Policies
By adopting best practice across all aspects of our business, by constantly seeking initiatives which add value, by building partnerships with customers and our supply chain, by investing in the training and development of our employees and by treating health and safety and environmental issues with priority, we aim to achieve the future sustainability of our business in a responsible way. We have developed policies and procedures setting out what can be expected from us. Our company policies and procedures include: Diversity & Equal Opportunity Policy We believe that a talented and diverse workforce is a key competitive advantage and that our success is a key competitive advantage and that our success is a reflection of the quality and skills of our people. Health & Safety Policy We believe all injuries are preventable – ‘Think Safe. Act Safe. Be Safe’. Our Health & Safety Policy promotes the setting of clear expectations, responsibilities and accountabilities, constant promotion and improvement of safe working practices, identification and control of workplace hazards, and the commitment to safety of each and every person involved in our operating environments. Sustainability Policy We encourage staff to embody the principles of Sustainable Development into their day-to-day working activities including travel and use of energy-saving devices.   Sales Terms and Conditions 1. APPLICATION Unless otherwise specifically agreed in writing these Conditions shall be incorporated in every offer, quotation, acceptance and contract for the sale of goods or services by the Company and together with the order to which they relate constitute the entire contract between the Company and the Customer. Any conditions proposed by the Customer, which are inconsistent with these terms, are hereby excluded. 2. PERIOD TENDER All quotations shall be valid for a period of 30 days from the date of quotation and shall be conditional upon acceptance in writing within such a period or such longer period as may be agreed in writing. 3. PERIOD QUOTED a) Prices quoted are those ruling at the date of tender, but may be altered without notification because of variations in the costs of materials, wages, transport, exchange rates etc. b) Prices quoted are exclusive of VAT (unless otherwise stated) and are those in force at the date of quotation. c) Unless otherwise expressly agreed; prices quoted are ex-works and exclude all costs of packaging and delivery from the Company’s premises, but these may be charged as extras. 4. DAMAGE IN TRANSIT AND NON-DELIVERY Where goods or materials are consigned or sent to the purchaser or his agent, no claim will be accepted by the Company and it shall not be liable, in so far as the negligence of itself, its servants or agents can be established for: a) GOODS DAMAGED IN TRANSIT Unless the Company and the carrier are notified in writing within 5 working days of delivery. b) NON DELIVERY of the whole or part of the goods, unless the Company and the carrier are notified in writing within 7 working days of the date of dispatch appearing in or from the Company’s dispatch document. In default of compliance by the purchaser with the requirements of this paragraph, the purchaser shall pay for such goods not delivered or damaged in transit without prejudice to the Company’s rights otherwise arising. The practice of signing for goods ‘not examined’ does not absolve the purchaser from this Condition. 5. TITLE Until payment in full has been made by the purchaser of all sums owing or due to the Company, on any account whatsoever, whether in respect of purchase of the Company’s goods or otherwise; a) Full legal and equitable title of the goods supplied by the Company whether to the purchaser of the goods or a third party shall remain with the Company. b) The Company may at any time give written notice to the purchaser or third party requiring that the goods be placed at the disposal of the Company who shall be entitled to enter upon any premises of the purchaser or third party for the purpose of removing the goods. 6. DELIVERY Delivery of performance dates or periods are only best estimates and the Company is not liable for the consequences of the delay. No guarantees can be given in respect of delivery dates quoted.

Company Policies

By adopting best practice across all aspects of our business, by constantly seeking initiatives which add value, by building partnerships with customers and our supply chain, by investing in the training and development of our employees and by treating health and safety and environmental issues with priority, we aim to achieve the future sustainability of our business in a responsible way. We have developed policies and procedures setting out what can be expected from us. Our company policies and procedures include: Diversity & Equal Opportunity Policy We believe that a talented and diverse workforce is a key competitive advantage and that our success is a key competitive advantage and that our success is a reflection of the quality and skills of our people. Health & Safety Policy We believe all injuries are preventable – ‘Think Safe. Act Safe. Be Safe’. Our Health & Safety Policy promotes the setting of clear expectations, responsibilities and accountabilities, constant promotion and improvement of safe working practices, identification and control of workplace hazards, and the commitment to safety of each and every person involved in our operating environments. Sustainability Policy We encourage staff to embody the principles of Sustainable Development into their day-to-day working activities including travel and use of energy-saving devices.   Sales Terms and Conditions 1. APPLICATION Unless otherwise specifically agreed in writing these Conditions shall be incorporated in every offer, quotation, acceptance and contract for the sale of goods or services by the Company and together with the order to which they relate constitute the entire contract between the Company and the Customer. Any conditions proposed by the Customer, which are inconsistent with these terms, are hereby excluded. 2. PERIOD TENDER All quotations shall be valid for a period of 30 days from the date of quotation and shall be conditional upon acceptance in writing within such a period or such longer period as may be agreed in writing. 3. PERIOD QUOTED a) Prices quoted are those ruling at the date of tender, but may be altered without notification because of variations in the costs of materials, wages, transport, exchange rates etc. b) Prices quoted are exclusive of VAT (unless otherwise stated) and are those in force at the date of quotation. c) Unless otherwise expressly agreed; prices quoted are ex-works and exclude all costs of packaging and delivery from the Company’s premises, but these may be charged as extras. 4. DAMAGE IN TRANSIT AND NON-DELIVERY Where goods or materials are consigned or sent to the purchaser or his agent, no claim will be accepted by the Company and it shall not be liable, in so far as the negligence of itself, its servants or agents can be established for: a) GOODS DAMAGED IN TRANSIT Unless the Company and the carrier are notified in writing within 5 working days of delivery. b) NON DELIVERY of the whole or part of the goods, unless the Company and the carrier are notified in writing within 7 working days of the date of dispatch appearing in or from the Company’s dispatch document. In default of compliance by the purchaser with the requirements of this paragraph, the purchaser shall pay for such goods not delivered or damaged in transit without prejudice to the Company’s rights otherwise arising. The practice of signing for goods ‘not examined’ does not absolve the purchaser from this Condition. 5. TITLE Until payment in full has been made by the purchaser of all sums owing or due to the Company, on any account whatsoever, whether in respect of purchase of the Company’s goods or otherwise; a) Full legal and equitable title of the goods supplied by the Company whether to the purchaser of the goods or a third party shall remain with the Company. b) The Company may at any time give written notice to the purchaser or third party requiring that the goods be placed at the disposal of the Company who shall be entitled to enter upon any premises of the purchaser or third party for the purpose of removing the goods. 6. DELIVERY Delivery of performance dates or periods are only best estimates and the Company is not liable for the consequences of the delay. No guarantees can be given in respect of delivery dates quoted.

Sustainability

Company Policies
By adopting best practice across all aspects of our business, by constantly seeking initiatives which add value, by building partnerships with customers and our supply chain, by investing in the training and development of our employees and by treating health and safety and environmental issues with priority, we aim to achieve the future sustainability of our business in a responsible way. We have developed policies and procedures setting out what can be expected from us. Our company policies and procedures include: Diversity & Equal Opportunity Policy We believe that a talented and diverse workforce is a key competitive advantage and that our success is a key competitive advantage and that our success is a reflection of the quality and skills of our people. Health & Safety Policy We believe all injuries are preventable – ‘Think Safe. Act Safe. Be Safe’. Our Health & Safety Policy promotes the setting of clear expectations, responsibilities and accountabilities, constant promotion and improvement of safe working practices, identification and control of workplace hazards, and the commitment to safety of each and every person involved in our operating environments. Sustainability Policy We encourage staff to embody the principles of Sustainable Development into their day-to-day working activities including travel and use of energy-saving devices.   Sales Terms and Conditions 1. APPLICATION Unless otherwise specifically agreed in writing these Conditions shall be incorporated in every offer, quotation, acceptance and contract for the sale of goods or services by the Company and together with the order to which they relate constitute the entire contract between the Company and the Customer. Any conditions proposed by the Customer, which are inconsistent with these terms, are hereby excluded. 2. PERIOD TENDER All quotations shall be valid for a period of 30 days from the date of quotation and shall be conditional upon acceptance in writing within such a period or such longer period as may be agreed in writing. 3. PERIOD QUOTED a) Prices quoted are those ruling at the date of tender, but may be altered without notification because of variations in the costs of materials, wages, transport, exchange rates etc. b) Prices quoted are exclusive of VAT (unless otherwise stated) and are those in force at the date of quotation. c) Unless otherwise expressly agreed; prices quoted are ex-works and exclude all costs of packaging and delivery from the Company’s premises, but these may be charged as extras. 4. DAMAGE IN TRANSIT AND NON-DELIVERY Where goods or materials are consigned or sent to the purchaser or his agent, no claim will be accepted by the Company and it shall not be liable, in so far as the negligence of itself, its servants or agents can be established for: a) GOODS DAMAGED IN TRANSIT Unless the Company and the carrier are notified in writing within 5 working days of delivery. b) NON DELIVERY of the whole or part of the goods, unless the Company and the carrier are notified in writing within 7 working days of the date of dispatch appearing in or from the Company’s dispatch document. In default of compliance by the purchaser with the requirements of this paragraph, the purchaser shall pay for such goods not delivered or damaged in transit without prejudice to the Company’s rights otherwise arising. The practice of signing for goods ‘not examined’ does not absolve the purchaser from this Condition. 5. TITLE Until payment in full has been made by the purchaser of all sums owing or due to the Company, on any account whatsoever, whether in respect of purchase of the Company’s goods or otherwise; a) Full legal and equitable title of the goods supplied by the Company whether to the purchaser of the goods or a third party shall remain with the Company. b) The Company may at any time give written notice to the purchaser or third party requiring that the goods be placed at the disposal of the Company who shall be entitled to enter upon any premises of the purchaser or third party for the purpose of removing the goods. 6. DELIVERY Delivery of performance dates or periods are only best estimates and the Company is not liable for the consequences of the delay. No guarantees can be given in respect of delivery dates quoted.